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REVIEWS ACROSS THE WEB

117 Reviews / 4.7

4.7 Stars on Yelp

164 Reviews / 4.8

4.8 Stars on Google

40 Reviews / 5.0

5 Stars on Facebook

175 Raving Reviews

A Rating

167 Raving Reviews

The Truth May Surprise You!

Finding the right cleaning lady in Evanston can be a blessing in disguise. The work that they do can enhance our lives for so many reasons. From removing the unwanted chore of cleaning your home to freeing up more time to spend focusing on the ones who matter most to us- the list is endless. We grow an attachment to our cleaning lady because they have such an impactful meaning on our lives. However, when hiring a new maid service in Evanston, ensure that if they are telling you that they can provide the same maid every single time they visit your home then they are lying and we’re here to tell you why.

They’re human

Your cleaning lady is human and deserves respect. If a company guarantees you the same maid, then they are lying. Like us all, they get sick, must take time off, have family gatherings, and vacations. This ensures that they will not be guaranteed to come to your house every time. You must allow for them to take days for themselves. When a company tells you that without fail they will send the same person every time they are just trying to make the sale.

High Turnover

This industry has one of the highest turnovers in staff in all sectors. Historically, this industry has an average employee turnover of about 200%!

Generally a cleaning lady is only temporarily doing the job or have other commitments and as a result tend to come and go quite quickly. When a salesperson tells you that they can guarantee the same person every time then they are not telling the truth. What if your cleaning lady leaves and decided to pursue other ventures? This untrustworthy tactic would make you wonder what else they are lying about.

A Great Questions for the Company’s Integrity

To find the true intentions of a service, ask them if they can provide you with the same cleaning lady every time. If they say yes, it is a sales tactic. As I mentioned previously, it is just impossible to guarantee the same person every time.

There are so many advantages of changing up the technician. One is that is it a great way to check for quality. A fresh set of eyes on your home can ensure there is a higher level of job done. Your one regular cleaning lady may be used to your home and miss similar things every time she comes. They are human after all, they make mistakes like you and I, often resulting in misses. A new technician will ensure that they cover everything else. They act as a fresh perspective and it gives a great insight into how clean your home can become over time with fresh eyes. It is also great to have another technician who is aware of your home in case your regular technician is sick, on vacation or even has an emergency. Having more than one cleaning lady can be very beneficial.

Another question you should ask to find out whether the service is trustworthy is ‘how are your staff trained?’. A great company uses employees rather than independent contractors can train their staff as you can’t train independent contractors according to US labor laws. As a result, when using independent contractors, they are not trained up to standard. Companies that hire employees put time and effort into their hiring and training regimes. As the maid is cleaned in house, they are all a similar very high standard, unlike independent contractors. If the company sends a new technician into your home, they may not clean as well as the last one so make sure to do your research!

You should find an honest company who wants to treat you with respect and tell you the truth, a company who wants to help benefit your life and make a positive impact. Having a deeper understanding of your cleaning lady in Evanston and understanding that you can’t be guaranteed the same one every time will hopefully impact your relationship for the better.

The Most Important Factor When Working with Your Cleaning Lady in Evanston

You may have the question; how do I work best with my maid? The answer is communication is key. You should you have great communication with the customer service representative, who should inform you about pricing, what you should expect from the job, the arrival time, as well as manage the job and looking for feedback afterwards. They should be monitoring the job from start to finish. However, you will be interacting with your technician throughout the whole experience so having good communication with them is very important despite the fact you should have more with the office. You should have a great understanding of the company and what to expect before your technician even arrives.

Talking to your cleaning lady is essential, you should give her a walk through of the home when they first arrive. Giving her a tour ensures she knows how to properly navigate your home and she can properly estimate how long your home will take to do. After all, the company may not have even been in your home before! It may have a higher level of dirt than expected. In addition, this highlights the most important areas that they must pay attention to in your home. This will ensure your expectations are met and that you at satisfied to the full degree from the job.

Afterwards, check your home! Were your expectations met? At the end of the day, your cleaning lady is human and they will have mistakes and misses like you and I. If they have a particular miss, let them know. They can not only learn from their mistakes and grow as a technician, they can fix the problem then and there. Both good and bad feedback is essential to any technician to actually excel in their career. This also gives them a greater understanding of your needs and ensures you will be WOW’d time and time again.

How do I express gratitude for my cleaner?

YAY! Your maid did a great job, now what? There are so many ways you can express gratitude. Even though it may not be the same technician every time, it is important to express your gratitude if you are impressed with the job. One option is to leave a tip of course, they are really appreciated! You can also express your gratitude by leaving a positive review online, it helps the company and the technicians alike. There are so many unbiased review sites such as Yelp, BBB, Facebook and Google which allow you to express your opinion and gratitude.

You never know how a good review may help a cleaning lady, for example at Fresh Tech Maid, any time a technician gets left a positive review, they get a bonus! On these sites it is so easy to get caught up on the bad service you receive, but if you get good service, why not tell everyone? If the job enhanced your life, tell others and share how great your experience was.

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