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Senior Cleaning Services – Answers to Your Questions!

June 30, 2017

Nowadays, everyone has such busy schedules that senior services have become a necessity rather than a luxury. This is especially true for members of the “sandwiched” generation who are caring for both their own children and for their elderly parents. There are an abundant number of senior cleaning services that claim to get the job done right, but at what cost?

Wells Ye, founder of Fresh Tech Maid Service in Evanston, knows the importance of asking questions and interacting face-to-face with a potential new senior cleaning service for elderly parents before their service starts; as doing so leads to a successful relationship for all involved.

As we all know, the market is saturated with varying senior cleaning services at different price points. A quick internet search will show a diverse range of senior cleaning services from which to choose. These senior services can range from a single maid to an entire crew! Senior services can be franchised, family-owned businesses, or privately owned like us!

Senior services are a must for elders that need an extra hand in maintaining a tidy and healthy home. However, choosing the right company in these types of cases can be a little more complicated, as they have unique needs that may not be an issue for younger people. As you search for a senior cleaning service for elderly family members, please keep in mind these useful questions that should be asked in order to choose the right service for your aging parents.

How much do you charge? Is it per room? Are there additional charges to wipe down certain items around the house? 

Pro Tip: Resist the urge to select your company based on price alone. Often a cheap company is a red flag that the cleaning may be under par. Some cleaning services also charge extra for certain tasks such as laundry, changing the bed sheets, and wiping the baseboards.   

How do you hire your employees? 

Pro Tip: A background check should be the very minimum. What you want to know is how this company screens an applicant’s honesty, integrity, client service, and appreciation of feedback (positive and negative). There should be a sophisticated process in place including an attitude survey, multiple interviews, references, and an application process that is time consuming enough to weed out applicants who are not serious about the work.

Will the same maid come every time to clean my parents’ home?

Pro Tip: We know that most of our clients prefer the same maid each time, but that guarantee may not be possible due to time off, vacation days, sick days and the high turnover rate of the industry.  A trusted company will tell you the truth. Hire the trustworthy company, not the one that tells you what you want to hear. This is especially crucial when it comes to choosing the one.

Are the maids employees of the company or independent contractors?

Pro Tip: You want the company to provide its own employees, not independent contractors. Then you can be assured that if an employee suffers an injury on the job, then it is taken care of by the cleaning service.  

Will my parents be liable for an employee injury on the job when doing their home, or does the company provide workers compensation and business liability insurance?

Pro Tip: Without worker’s compensation, you are putting your own financial future at risk because the homeowner would be liable for any injury that occurs within the home. Business liability insurance can help to cover the costs of an accident, giving you peace of mind.

Does your company provide supplies in addition to the equipment?

Pro Tip: A good service should provide most of the supplies, with the exception of heavy and hard to carry items such as a vacuum, ladder, and toilet brush. Honestly, most customers prefer it this way, because it is always safer to use your own supplies to avoid cross-contamination.

 If I am unhappy with the service, how do you handle feedback?

Pro Tip: A reputable maid service will ask for customer feedback and will want to make sure that the job is being done to the customer’s satisfaction. And, if it’s not, the company should ask what can be done to make the client happy. It’s important to verify that the service takes your feedback into account and can quickly make changes based on your recommendation.

Do you require someone to be home during the job?

Pro Tip: This is an especially important question when senior citizens are involved. A good cleaning service should accept whatever situation is convenient for you. If the service comes when you are not home, they should provide timely updates via a note or text.

How long have you been in business?

Pro Tip: The number of years in business is important, but shouldn’t be the determining factor. There are some  services that are new on the market, but have excellent reviews. Consider what customers have to say and not just the number of years in business.

Will you provide me with a list of references?

Pro Tip: There are excellent online review sites that provide valuable references for a cleaning service. Yelp maid services, Google, and BBB are just a few. If there are limited online reviews, then a list of references becomes vital.

In addition to cleaning, does your company provide any other services for seniors?

Pro Tip: Most businesses in downtown Evanston stick to the task of cleaning, but there are others, like Fresh Tech Maids, that will help with grocery shopping and other tasks that seniors might need assistance with. This is a fair question, and one that should be asked if you feel that your elderly parents may need support with other tasks and/or chores.  

Do you communicate directly with my elderly parents regarding scheduled times, supplies needed, etc., or would I be involved?

Pro Tip: Cleaning for seniors can be challenging, so it’s best to work with a company that wants to communicate with a family member. Sometimes seniors can be forgetful, and may not remember a scheduled time, so having a family member involved helps ensure that everything flows smoothly.

Also, check out our article on the expectations versus the reality of hiring a maid service here!