Terms of Conditions
Your use of this website is governed by the terms and conditions set forth below. Please read them carefully. By using this web site for personal use or to book cleanings from Fresh Tech Maid, you agree to comply with, and to be bound by, these terms and conditions. If you do not agree to these terms and conditions, you may not use this web site and should exit from it now. Fresh Tech Maid reserves the right to change this web site and these terms and conditions at any time without prior notice to you.
General Terms and Conditions applicable to Use of a Web Site
Fresh Tech Maid provides environmentally-friendly chemical free products and most equipment required for the cleaning. Clients are required to provide a functional vacuum, a toilet brush, a two-step ladder, a bucket, and running water. If you want high areas cleaned, you must provide a two-step ladder. If you would like us to use specialty products (e.g., simple green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions.
Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or phone with a confirmation.
Right to Refuse Service
Cleaning technicians have the choice to leave upon arrival if the home is in extreme condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.
If the pricing calculator underestimates the price of your cleaning because the condition of your home is much worse than predicted or because you did not input the accurate information into our online pricing calculator, we will first inform you by call and email. We do have permission to adjust the price, charge the cleaning hourly, or refuse the service. Client agrees to pay technician’s parking cost, if incurred.
Cancellation or Unable to Access
Fresh Tech Maid will assess a $80 cancellation fee if a repeat clean is cancelled within 48 hours of a scheduled cleaning. If repeat cleanings have been canceled more than one time in a 4-month period with less than 48 hours of scheduled cleaning, the client agrees to pay the full price for the canceled cleaning. For one time cleanings, initial cleanings, post-construction cleanings, and move-in or move-out cleanings, a 65% of the estimated price as cancellation fee will be applied for cleans canceled within 48 hours of the scheduled cleaning. If our cleaning technician can not access your home on the day of a scheduled cleaning, a lock-out fee of 100% of your cleaning price will be applied.
Recurring Price Structure
Recurring clients receive discount for their first cleaning. If you decide not to continue our recurring service after the first cleaning or if you decide to discontinue our recurring service with less than 5 recurring services, you will be charged for the discounted amount when you booked our cleaning initially. If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Direct Hiring of Our Cleaning Technicians
Fresh Tech Maid invests heavily in training methods and background screenings to find quality employees. Hiring our current or ex-worker(s), and/or accepting side propositions, makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the two year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach. Unless complying with all laws; direct, unreported, or inappropriate employment practices are illegal. You acknowledge being informed that Fresh Tech Maid is obligated to report illegal hiring activities. In fact, anyone may report this to the proper government and judicial authorities so investigation ensues. Implication, complicity, or withholding knowledge of illegal activity is not only prosecutable by Fresh Tech Maid (when applicable), but also by United States federal and local laws.
Employee safety and Covid-19
Fresh Tech Maid reserves the right to remove its employees from your home should the environment become unsafe. Our cancellation policy will apply. Due to Covid-19, you must meet the following conditions to be a client of Fresh Tech Maid:
- You or any member of your household, have no Covid-19 in the last 14 days.
- You or anyone in your household have no contact with anyone who had Covid 19 in the last 14 days.
- You or any member of your household have no flu-like symptoms in the last 14 days.
- It is your obligation to call Fresh Tech Maid at 847.392.0888 Ext 2 at least 10 hours before a cleaning, if any of the above status changes.
- Support our cleaning technician to practice social distancing, keeping at least 6 feet away from others in the home.
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Fresh Tech Maid reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Fresh Tech Maid will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Breakage/Damage and Loss Policy
Customers must provide proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void. Identical replacement is always attempted but not guaranteed. For this specific reason, Fresh Tech Maid requests all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Fresh Tech Maid is not responsible for the breakage of these irreplaceable items. Fresh Tech Maid is not responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm. All legs of chairs and light tables are assumed protected and ready to be slid without scratching hardwood floors. If we are specifically requested to clean inside of a hutch/china cabinet or wash dishes or wine glasses, the client agrees not to hold Fresh Tech Maid or any of its employees responsible for damage to any article or component.
Cleaning Technicians are allowed a one-hour window to deal with traffic, parking, and other surprises.
If for some reason you are unhappy with the service, please contact us within 24 hours so that FTM may rectify the problem. Fresh Tech Maid does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimize the cleaning in the future. Any re-cleans can only be done with the same cleaning technician(s) unless there is a schedule conflict for the technician and only within the first 72 hours of the cleaning. If you are at home and you notice that the cleaner overlook something please immediately tell the cleaner to re-clean the area or call our office before the cleaner leaves your home.
Please safely secure heirlooms and collectibles prior to cleanings. Please advise us how you would like your fragile items handled (and their care) in special account instructions.
Large and Heavy items
For safety and liability reasons, Fresh Tech Maid will not allow its cleaning professionals to lift or move heavy items or furniture.
Fresh Tech Maid cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Fresh Tech Maid does not provide mold remediation and cannot be liable for any mold-related risks in client’s homes. Fresh Tech Maid does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout. Fresh Tech Maid does not guarantee the same technician for our service.
Advanced Disinfection Fogging Service
For the Advanced Disinfection Fogging Service, the client must disclose the Covid 19 status of household truthfully. We can NOT provide the service if:
- There is any known acute COVID-19 positive person present in the home during our Disinfection Fogging service.
- There is anyone who has flu like symptoms, but did not conduct COVID-19 test that is present in the home during our service.
- There is anyone who has flu like symptoms and is waiting for COVID-19 test result that is present in the home during our service.
The client must agree that:
- All people present in the household during the cleaning / fogging should wear masks and observe social distancing. It is mandatory for clients to open windows to encourage air flow upon arrival of our disinfecting specialist.
- Pets, children, and people need to be in a separate room, as we fog, we need to allow the solution at least 5 minutes undisturbed, while the solution does its disinfecting magic.
- Put all paperwork away. The machine sounds like a vacuum and atomizes the solution in order to be fogged; because of this, paperwork can be blown around.
- Electronics are fine where they are.
- Paintings and anything sensitive to higher humidity should be moved into a safe area or covered. The client has the full responsibility to ensure this. FTM will not be responsible for any damage caused due to the moisture and the disinfectant.
- Bird should be moved elsewhere. This is recommended as a precaution.
- Place open food containers inside cupboards.
- Cover fish tanks.
By booking any cleaning from this web site, you agree with this Terms and Condition of Use. The materials contained in this web site are protected by applicable copyright and trade mark laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
Permission is granted to temporarily download one copy of the materials (information or software) on Fresh Tech Maid web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Fresh Tech Maid’s web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Fresh Tech Maid at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Fresh Tech Maid’s web site are provided “as is”. Fresh Tech Maid makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant-ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Fresh Tech Maid does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Fresh Tech Maid or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Fresh Tech Maid’s Internet site, even if Fresh Tech Maid or a Fresh Tech Maid authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Fresh Tech Maid’s web site could include technical, typographical, or photographic errors. Fresh Tech Maid does not warrant that any of the materials on its web site are accurate, complete, or current. Fresh Tech Maid may make changes to the materials contained on its web site at any time without notice. Fresh Tech Maid does not, however, make any commitment to update the materials.
Fresh Tech Maid has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Fresh Tech Maid of the site. Use of any such linked web site is at the user’s own risk.
Any claim relating to Fresh Tech Maid’s web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.